Technical Go-live Readiness Manager

Workday

Costa Rica, Costa Rica
Technical expertise
Customer-facing role
Drive issue resolution
We are a proactive team within the Customer Support Organization that provides personalised support during deployment period

Job Summary

  • We are a proactive team within the Customer Support Organization that provides personalised support during deployment period.
  • The Technical Go-live Readiness Manager ensures successful performance testing and transition to production.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We are a proactive team within the Customer Support Organization that provides personalised support during deployment period.

Skills & Requirements

Must-have

  • Technical expertise
  • Customer-facing role
  • Drive issue resolution
  • Manage customer escalations
  • Fast-paced environment

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Genuine care
  • Crisis management experience

Key Requirements

  • 4+ years technical support experience
  • 4+ years customer support/consulting experience
  • ERP system performance focus
  • SaaS experience preferred
  • Ability to explain technical architecture
  • Project management experience
  • Excellent communication skills
  • Leadership skills
  • Analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter