Clinical Service Specialist

J&J FAMILY OF COMPANIES

Irvine, California, United States
Base: $66,000.00 - $106,260.00; bonus/equity: not ...
On-site
Provide clinical and technical assistance
Handle customer technical inquiries
Troubleshoot and diagnose technical difficulties
Johnson & Johnson is seeking a Clinical Service Specialist in Irvine, California, to provide technical support and expertise for their medical device products, particularly in the area of electrophysiology. The ideal candidate will have a background in clinical or technical roles, with a preference for experience in the cardiovascular device industry

Job Summary

  • The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc.
  • The specialist is responsible for interacting with customers over the phone and occasionally in person and handling customer technical inquiries and complaints.
  • This role requires maintaining advanced clinical knowledge of cardiac ablation, imaging, and EP, and supporting new product releases.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Clinical Service Specialist in Irvine, California, to provide technical support and expertise for their medical device products, particularly in the area of electrophysiology. The ideal candidate will have a background in clinical or technical roles, with a preference for experience in the cardiovascular device industry.

Salary

Base: $66,000.00 - $106,260.00; Bonus/Equity: Not specified; Benefits: Eligible for pension, savings plan, long-term incentive program, vacation, sick time, holiday pay, work/personal/family time, parental leave, bereavement leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • Provide clinical and technical assistance
  • Handle customer technical inquiries
  • Troubleshoot and diagnose technical difficulties
  • Maintain advanced clinical knowledge
  • Customer centric approach

Nice-to-have

  • Act as a technical educational consultant
  • Manage customer expectations
  • Perform field rides along

Key Requirements

  • Bachelor’s Degree in STEM or 4 years of relevant experience
  • 4+ years of clinical or technical experience
  • Experience with complex technical systems
  • Electrophysiology/Catheter Lab experience preferred
  • CEPS (IBHRE), RCES/RCIS certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter