Director - It Operations

AVANGRID MANAGEMENT COMPANY, LLC.

Boston, MA, US
Boston, ma: $180,000 - $224,000; orange, ct: $171,...
It service management program
Incident management
Problem management
The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program

Job Summary

  • The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program.
  • Key responsibilities include leading ITIL processes such as Incident, Problem, Change, and Configuration Management, and managing the Configuration Management Database (CMDB).
  • The company offers competitive benefits, growth opportunities, performance-based bonuses, a 12% 401(k) match, comprehensive health insurance, and tuition reimbursement.

Matching Summary

The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program.

Salary

Boston, MA: $180,000 - $224,000; Orange, CT: $171,000 - $214,000; Bonus/Equity: Generous performance-based bonuses; Benefits: Competitive benefits and growth opportunities

Skills & Requirements

Must-have

  • IT Service Management program
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • ITIL processes

Nice-to-have

  • continuous process improvement
  • stakeholder communications
  • operational performance monitoring
  • NERC Reliability Standards compliance

Key Requirements

  • Bachelor's degree in Computer Science, Information Systems or related field
  • Minimum 10 years of relevant experience
  • Minimum 5 years of leadership experience
  • Experience with ITIL or other ITSM frameworks
  • Experience in Change, Configuration, Problem, and Incident Management

Work Rights

Not specified

Tailored Resume

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