Gex&concierge Assistant Manager

Sofitel Sydney Wentworth

Ibiza, Spain
On-site
Guest experience
Concierge operations
Guest relations management
Sofitel Sydney Wentworth is seeking a Gex & Concierge Assistant Manager for their luxury hotels in Ibiza, combining guest experience with team leadership. The role involves overseeing the guest experience team, managing guest interactions, and ensuring high service standards while promoting a culture of personalized service

Job Summary

  • As GEX & Concierge Assistant Manager, you will be responsible for leading and coordinating the Guest Experience & Concierge team, ensuring daily operations meet the highest service standards and that every guest interaction exceeds expectations.
  • Your role combines team supervision, incident management, and process optimization, acting as a key link between the team and management to ensure efficiency, consistency, and excellence in the guest experience.
  • Join an innovative and fast-growing international group committed to building not only new hotels but a global brand, offering a competitive package and many development opportunities.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking a Gex & Concierge Assistant Manager for their luxury hotels in Ibiza, combining guest experience with team leadership. The role involves overseeing the guest experience team, managing guest interactions, and ensuring high service standards while promoting a culture of personalized service.

Skills & Requirements

Must-have

  • Guest Experience
  • Concierge operations
  • Guest relations management
  • Handling guest complaints
  • VIP guest coordination
  • Team supervision

Nice-to-have

  • Proactive and problem-solving attitude
  • Promoting hotel services
  • Building guest loyalty
  • Positive and detail-oriented attitude
  • Creative and rewarding environment

Key Requirements

  • Experience in Guest Experience, Concierge, or Front Office
  • Demonstrable team supervision and coordination
  • Experience in incident management and VIP guests
  • Hotel Management or Tourism education
  • High-level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter