Customer Success Onboarding Manager

LNRS DATA SERVICES

New York, NY, US
Base: $53,300 - $88,800; bonus/equity: not specifi...
Proven experience delivering high-quality customer service
Experience implementing customized customer products
Ability to meet deadlines and service level agreements
The role ensures customers have a positive onboarding experience by delivering efficient, timely implementations tailored to customer needs

Job Summary

  • The role ensures customers have a positive onboarding experience by delivering efficient, timely implementations tailored to customer needs.
  • You will deliver online and occasional in-person training sessions to improve user understanding and drive product adoption.
  • Benefits include comprehensive medical, dental, and vision programs, a 401(k) with match, and up to two days of paid leave for volunteering.

Matching Summary

The role ensures customers have a positive onboarding experience by delivering efficient, timely implementations tailored to customer needs.

Salary

Base: $53,300 - $88,800; Bonus/Equity: Not specified; Benefits: Comprehensive health, 401(k) match, wellness platform

Skills & Requirements

Must-have

  • Proven experience delivering high-quality customer service
  • Experience implementing customized customer products
  • Ability to meet deadlines and service level agreements
  • Strong interpersonal and listening skills with people-oriented mindset
  • Analytical problem-solving skills to troubleshoot technical issues

Nice-to-have

  • Commercial awareness working with C-suite leaders
  • Ability to manage multiple workstreams simultaneously
  • Positive attitude in an agile environment
  • Proactive team player who can operate autonomously

Key Requirements

  • Proven experience implementing bespoke customer products
  • Strong time management and attention to detail
  • Ability to build relationships with internal and external stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter