Customer Service Advocate

Trubridge

Billing issue investigation
Customer account adjustment
Billing settlement negotiation
Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization

Job Summary

  • Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization.
  • Identifies solutions that address billing issues and presents appropriate resolution options to customers.
  • Negotiates and authorizes billing settlements within established limits and adjusts customer accounts.

Matching Summary

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization.

Skills & Requirements

Must-have

  • billing issue investigation
  • customer account adjustment
  • billing settlement negotiation
  • consumer and commercial billing
  • billing complaint resolution

Work Rights

Not specified

Tailored Resume

Cover Letter