Analyst Iii Infrastructure Services

DXC Technology

Customer issue ownership
Technical problem resolution
Ticketing tool usage
Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met

Job Summary

  • Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
  • At DXC Technology, we believe strong connections and community are key to our success.

Matching Summary

Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.

Skills & Requirements

Must-have

  • Customer issue ownership
  • Technical problem resolution
  • Ticketing tool usage
  • Work from Office mandatory
  • Rotational/night shifts

Nice-to-have

  • Interpersonal skills
  • Team collaboration
  • Inclusive environment fostering

Key Requirements

  • 10+2+3 minimum qualification
  • Basic technical issue diagnosis
  • Experience with company escalation policy

Work Rights

Not specified

Tailored Resume

Cover Letter