The Manager - Resort Concierge supervises assigned department staff and operations in accordance with company policies and standards
Job Summary
The Manager - Resort Concierge supervises assigned department staff and operations in accordance with company policies and standards.
This role requires maintaining complete knowledge of hotel features, services, and local attractions to ensure guest satisfaction and positive relations.
The position involves managing hiring, promotions, performance feedback, discipline, and recognition within the concierge department.
Matching Summary
The Manager - Resort Concierge supervises assigned department staff and operations in accordance with company policies and standards.
Skills & Requirements
Must-have
Supervise concierge department staff
Manage guest service delivery
Coordinate multiple priorities simultaneously
Use Lodging Management System and related software
Maintain positive guest relations
Manage administrative functions of concierge services
Nice-to-have
Provide ideas for new products and services
Create positive and teamwork-oriented work environment
Strong interpersonal communication skills
Ability to work varied shifts including nights and holidays
Key Requirements
Minimum 21 years of age
Proof of authorization to work in the United States
High School diploma required
Bachelor’s degree in hospitality preferred
Valid Alcohol Awareness card (TAM) required
2 years concierge experience in luxury resort preferred
Ability to type at least 45 wpm preferred
Work Rights
Proof of authorization/eligibility to work in the United States