Director, Customer Success (south Central)

Amplify Health

South Central, USA
Base: $125,000 - $145,000; bonus/equity: eligible ...
Drive post-sale customer journey
Ensure deep adoption and long-term value
Manage and coach customer success managers
Amplify is seeking a strategic and empathetic leader to drive the post-sale customer journey, ensuring districts and schools achieve deep adoption, realize long-term value, and drive retention and expansion

Job Summary

  • Amplify is seeking a strategic and empathetic leader to drive the post-sale customer journey, ensuring districts and schools achieve deep adoption, realize long-term value, and drive retention and expansion.
  • The Director will manage, hire, and develop a regional team of Customer Success Managers, fostering a collaborative, high-achieving environment and ensuring consistent delivery of the "Amplify Experience".
  • This role demands a proactive approach, strong executive presence, strategic problem-solving skills, and the ability to inspire both customers and the team, with a gross salary range of $125,000 - $145,000.

Matching Summary

Amplify is seeking a strategic and empathetic leader to drive the post-sale customer journey, ensuring districts and schools achieve deep adoption, realize long-term value, and drive retention and expansion.

Salary

Base: $125,000 - $145,000; Bonus/Equity: Eligible for annual discretionary bonus; Benefits: 401(k), stock options, health insurance, paid time off, parental leave

Skills & Requirements

Must-have

  • Drive post-sale customer journey
  • Ensure deep adoption and long-term value
  • Manage and coach Customer Success Managers
  • Oversee regional book of business
  • Utilize Gainsight and data tools
  • Serve as primary escalation point

Nice-to-have

  • Strategic partner to cross-functional teams
  • Executive sponsor for critical customers
  • Inspire customers and team members
  • Proactive approach and executive presence
  • Foster a culture of excellence

Key Requirements

  • Bachelor’s Degree or equivalent work experience
  • 5+ years in Customer Success or related field
  • Demonstrated experience managing direct reports
  • Strong analytical skills using data
  • Hands-on experience with Gainsight, Salesforce, Google Suite
  • Ability to travel approximately 10%

Work Rights

Not specified

Tailored Resume

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