Sr Manager, Business Care Operations

T Mobile

$110,200 - $198,800; corporate bonus target: 20%; ...
Customer support operations
Strategic plan implementation
Performance metrics analysis
This role leads business care operations to ensure effective customer support and operational performance within a business-focused call center environment

Job Summary

  • This role leads business care operations to ensure effective customer support and operational performance within a business-focused call center environment.
  • Success is measured by operational performance, customer satisfaction, and the achievement of strategic goals.
  • T-Mobile offers a comprehensive Total Rewards Package including competitive salary, stock grants, 401(k), and access to money coaches, alongside medical, dental, vision insurance, and paid time off.

Matching Summary

This role leads business care operations to ensure effective customer support and operational performance within a business-focused call center environment.

Salary

$110,200 - $198,800; Corporate Bonus Target: 20%; Benefits: Comprehensive benefits package including medical, dental, vision, 401(k), stock grants, PTO, and more

Skills & Requirements

Must-have

  • Customer support operations
  • Strategic plan implementation
  • Performance metrics analysis
  • Leadership and integrity
  • Data driven decision making
  • Call center operations understanding

Nice-to-have

  • Financial acumen
  • Cross functional collaboration
  • Project management skills

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 7 Years of Related Work Experience
  • 4-7 Years Call Center Experience
  • 2-4 Years Management Experience
  • 2-4 Years Telecommunications Call Center Management

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter