Specialist Ii , Customer Service

ASM

Hsinchu, Taiwan
On-site
Sap sales order creation and maintenance
Inventory discrepancy reconciliation
Preventive maintenance scheduling
ASM is seeking a Customer Service Specialist II for their Hsinchu, Taiwan location, emphasizing a commitment to innovation and a collaborative culture. The role involves managing customer parts, order fulfillment, and cross-functional coordination within a diverse and inclusive environment

Job Summary

  • The role involves creating tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.
  • Candidates will collaborate with business development and account teams to align on customer service level agreements for spares.
  • The position acts as a primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution.

Matching Summary

Match Score: 85

ASM is seeking a Customer Service Specialist II for their Hsinchu, Taiwan location, emphasizing a commitment to innovation and a collaborative culture. The role involves managing customer parts, order fulfillment, and cross-functional coordination within a diverse and inclusive environment.

Skills & Requirements

Must-have

  • SAP Sales Order creation and maintenance
  • Inventory discrepancy reconciliation
  • Preventive maintenance scheduling
  • Cross-functional team collaboration
  • RMA and service request tracking

Nice-to-have

  • Global operations alignment experience
  • Vendor management skills
  • Strong communication in diverse teams
  • Experience with customer service level agreements

Key Requirements

  • Proficiency in SAP systems
  • Experience with inventory stock operations
  • Ability to facilitate cross-regional meetings

Work Rights

Not specified

Tailored Resume

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