The Retention Specialist plays a critical role in supporting the long-term success of program participants by conducting follow-up activities and verifying employment outcomes
Job Summary
The Retention Specialist plays a critical role in supporting the long-term success of program participants by conducting follow-up activities and verifying employment outcomes.
This position works closely with Career Navigators to ensure participants remain engaged and supported after initial placement while maintaining accurate data for reporting.
The role requires strong organizational skills and the ability to maintain confidentiality while complying with all data privacy standards during interactions with participants and employers.
Matching Summary
The Retention Specialist plays a critical role in supporting the long-term success of program participants by conducting follow-up activities and verifying employment outcomes.
Skills & Requirements
Must-have
Two years workforce development experience
Strong communication and interpersonal skills
Proficient in Microsoft Word and Excel
Data collection and survey administration
Employment verification and reporting
Nice-to-have
Experience with employment verification services
Professional certification in case management
Ability to build rapport with diverse populations
Local travel capability for outreach
Commitment to organizational mission values
Key Requirements
Associate's Degree in business or related field
Two years of relevant experience in workforce development
Equivalent experience substitution allowed at two years per year of education