Customer Service Executive

FWD Life Insurance Group

Kuala Lumpur, Malaysia
Not specified
2 years customer service experience
Life and general insurance knowledge
Multi-channel communication handling
FWD Life Insurance Group is seeking a Customer Service Executive in Kuala Lumpur to provide efficient and pleasant customer service experiences while meeting operational targets. The ideal candidate will possess relevant experience in customer service within the insurance industry and demonstrate strong communication and problem-solving skills

Job Summary

  • The role involves attending to customer and intermediary enquiries across phone, email, webchat, and social media channels.
  • Employees must deliver delightful service experiences that meet targeted service turnaround times and service level agreements.
  • The position requires managing complaints, collaborating with internal stakeholders for resolutions, and supporting business financial goals.

Matching Summary

Match Score: 80

FWD Life Insurance Group is seeking a Customer Service Executive in Kuala Lumpur to provide efficient and pleasant customer service experiences while meeting operational targets. The ideal candidate will possess relevant experience in customer service within the insurance industry and demonstrate strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Life and general insurance knowledge
  • Multi-channel communication handling

Nice-to-have

  • Regulatory compliance understanding
  • CRM software proficiency
  • Project assistance capability

Key Requirements

  • Minimum SPM or Diploma qualification
  • At least 2 years in life/general insurance
  • Relevant M5, M9, HI, PGI, or BCP certificates preferred

Work Rights

Not specified

Tailored Resume

Cover Letter