Consumer Complaint Analyst

ncdoi.gov

North Carolina, US
Recruitment range: $39,244 - $62,000; bonus/equity...
Handling consumer complaints
Dispute resolution
Analyzing data from multiple sources
Handle consumer complaints and provide dispute resolution for issues involving regulated utility companies

Job Summary

  • Handle consumer complaints and provide dispute resolution for issues involving regulated utility companies.
  • Collaborate with colleagues across various divisions to efficiently address and resolve consumer issues.
  • The agency offers a wide variety of competitive and family-friendly benefits, including health insurance, retirement plans, and paid holidays.

Matching Summary

Handle consumer complaints and provide dispute resolution for issues involving regulated utility companies.

Salary

Recruitment Range: $39,244 - $62,000; Bonus/Equity: Not specified; Benefits: State Benefits, including health insurance, retirement

Skills & Requirements

Must-have

  • handling consumer complaints
  • dispute resolution
  • analyzing data from multiple sources
  • written and verbal communication
  • building effective working relationships

Nice-to-have

  • meaningful public service work
  • advocate for the using and consuming public
  • family-friendly benefits

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • One year experience in complaint analyst work
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter