Coordinator, Retail Accounts

CHEP, A Brambles Company

Cologne, Germany
Hybrid remote
Excellent customer service
Proactive customer relationship building
Analysis of customer data irregularities
CHEP, a global leader in pallet and container pooling, is seeking a Coordinator for Retail Accounts in Cologne, Germany. The role emphasizes excellent customer service, relationship building, and process optimization within a hybrid work environment

Job Summary

  • You will process customer inquiries with a focus on excellent customer service and proactively build customer relationships.
  • You will analyze irregularities in customer data, implement quality improvement measures, and critically review and optimize existing processes.
  • CHEP offers a flexible hybrid work model, workation options, competitive salary with bonus, 30 days annual leave, and participation in the global Brambles share program.

Matching Summary

Match Score: 85

CHEP, a global leader in pallet and container pooling, is seeking a Coordinator for Retail Accounts in Cologne, Germany. The role emphasizes excellent customer service, relationship building, and process optimization within a hybrid work environment.

Skills & Requirements

Must-have

  • Excellent customer service
  • Proactive customer relationship building
  • Analysis of customer data irregularities
  • Process optimization
  • Customer KPI monitoring
  • B2B customer service experience

Nice-to-have

  • Customer journey analysis
  • Root cause analysis
  • Taking ownership
  • Adaptability
  • Empathy

Key Requirements

  • Completed commercial apprenticeship
  • Strong analytical skills
  • Proficiency in MS Excel and Pivot tables
  • Fluent German and good English skills

Work Rights

Not specified

Tailored Resume

Cover Letter