The Workforce Planning team ensures the right staffing at the right time to support Walmart’s customer care operations
Job Summary
The Workforce Planning team ensures the right staffing at the right time to support Walmart’s customer care operations.
You will be responsible for running the day-to-day forecasting processes, building capacity models, tracking trends, and identifying risks and opportunities within your assigned vertical.
Benefits include incentive awards, maternity and parental leave, PTO, and health benefits.
Matching Summary
The Workforce Planning team ensures the right staffing at the right time to support Walmart’s customer care operations.
Skills & Requirements
Must-have
demand forecasting
capacity planning
performance monitoring
trend analysis
Excel proficiency
workforce management tools
Nice-to-have
contact center operations
retail operations
proactive mindset
continuous improvement
Key Requirements
Bachelor's degree in Business, Analytics, Industrial Engineering, Operations, or related field
4-7+ years of experience in forecasting, workforce planning, capacity modeling, or operational analytics
Experience supporting contact center or retail operations preferred