Technical Account Manager

Cisco UK

Fully remote
5-7 years network support experience
Expert understanding of network protocols
Strong customer-facing technical background
The role involves providing proactive technical support to premium accounts while optimizing customer networks and managing break-fix issues

Job Summary

  • The role involves providing proactive technical support to premium accounts while optimizing customer networks and managing break-fix issues.
  • Candidates must possess a strong technical background with at least 5-7 years of direct customer-facing experience in technology companies.
  • This position requires collaboration with internal sales and engineering teams to resolve product issues and ensure high-impact customer engagement.

Matching Summary

The role involves providing proactive technical support to premium accounts while optimizing customer networks and managing break-fix issues.

Skills & Requirements

Must-have

  • 5-7 years network support experience
  • Expert understanding of network protocols
  • Strong customer-facing technical background
  • Experience with Cloud/SaaS products
  • Hands-on Linux administration skills

Nice-to-have

  • JavaScript or Python programming knowledge
  • Docker and Kubernetes container experience
  • Cisco or Juniper certifications preferred
  • Passion for problem-solving and learning
  • Excellent presentation and leadership skills

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • 5-7 years of technical support or solutions engineering experience
  • Expertise in ISP, CDN, and cloud service provider networks
  • Knowledge of security, authentication, and SSO protocols
  • Ability to work effectively in a remote virtual team environment

Work Rights

Not specified

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