The Front Desk Manager is responsible for the entire reception area according to FSY standards, meeting or exceeding guest expectations on every occasion
Job Summary
The Front Desk Manager is responsible for the entire reception area according to FSY standards, meeting or exceeding guest expectations on every occasion.
Key duties include supporting the Director of Rooms, monitoring guest satisfaction, coaching Guest Service agents, and managing administrative requirements for guests.
The role requires a minimum of 3-5 years of related experience in luxury hotels or onboard cruise lines, with a willingness to live and work onboard the yacht for extended periods.
Matching Summary
The Front Desk Manager is responsible for the entire reception area according to FSY standards, meeting or exceeding guest expectations on every occasion.
Skills & Requirements
Must-have
Guest Service Management
Guest Satisfaction Monitoring
Team Coaching and Training
Administrative Requirements Processing
Shipboard Operations Familiarity
Nice-to-have
Genuine Heart Approach
Creating Lasting Impressions
Connecting with People
Adapting to Changing Environments
Key Requirements
3-5 years of related experience
Fluent in English and additional languages
Previous sea going experience
Proficient in MS Office
Knowledgeable in onboard systems like Fidelio, Otalio