Verbal Complaints Specialist Iii

Newrez

5+ years of mortgage experience
Superior customer service skills
Knowledge of mortgage servicing regulations
Newrez is committed to investing in the growth and wellbeing of its employees

Job Summary

  • Newrez is committed to investing in the growth and wellbeing of its employees.
  • The Verbal Complaint Specialist III plays a crucial role in resolving sensitive mortgage servicing issues.
  • Employees enjoy a comprehensive benefits package that supports their career and community involvement.

Matching Summary

Newrez is committed to investing in the growth and wellbeing of its employees.

Skills & Requirements

Must-have

  • 5+ years of mortgage experience
  • superior customer service skills
  • knowledge of mortgage servicing regulations

Nice-to-have

  • strong verbal and written communication skills
  • ability to work under strict deadlines
  • empathy in customer interactions

Key Requirements

  • High School Diploma required
  • knowledge of Consumer Financial Protection Laws
  • experience with loss mitigation or foreclosure processes

Work Rights

Not specified

Tailored Resume

Cover Letter