Impact.com is seeking an Internal Systems Engineer focused on applied AI to enhance their Customer Operations teams through innovative AI-powered tools and integrations. The ideal candidate will possess strong technical skills, particularly in software development, API integration, and applied AI engineering, while thriving in a collaborative and agile environment
Job Summary
You will integrate applied AI into workflows using modern frameworks, consult with business stakeholders, and own building and maintaining agentic workflows and tools.
You will build and maintain a shared agent platform, including templates, approved patterns, and deployment infrastructure, to enable self-serve agent creation across Customer Operations.
The role is for a highly motivated, thoughtful builder who wants to leverage applied AI on a daily basis, with benefits including flexible working and mental health support.
Matching Summary
Match Score: 85
Impact.com is seeking an Internal Systems Engineer focused on applied AI to enhance their Customer Operations teams through innovative AI-powered tools and integrations. The ideal candidate will possess strong technical skills, particularly in software development, API integration, and applied AI engineering, while thriving in a collaborative and agile environment.
Skills & Requirements
Must-have
Applied AI engineering with LLM frameworks
Building and maintaining production applications
API and integration expertise
AI evaluation and quality systems
Platform thinking and reusable patterns
Systems thinking and process orientation
Nice-to-have
Curiosity, process-obsession, action orientation
Passionate tinkerer with AI tools
Cross-functional collaboration and teaching
Autonomous builder in agile environment
Key Requirements
Experience building for Freshdesk or similar ticketing systems
Experience with knowledge base platforms
Proven experience taking automation projects from concept to deployment
Experience building internal platforms for self-serve