Service Design And Development Specialist

Ais

Bangkok, Thailand
Not specified
Service design and deployment
Customer journey mapping
Sop development
Ais, Thailand’s leading digital service provider, is seeking a Service Design and Development Specialist to optimize and deploy service workflows for their Virtual Bank, focusing on customer support and call center processes. The ideal candidate will have 3-5 years of experience in service design and strong collaboration skills to ensure seamless service delivery and improvement

Job Summary

  • The role focuses on designing seamless customer journeys and optimizing service workflows for Thailand's leading digital service provider.
  • Candidates will collaborate with Product Owners, UX/UI, Training, and Operations teams to ensure smooth service launches and continuous improvement.
  • The position requires developing clear SOPs and validating workflows through usability testing to support internal and external users.

Matching Summary

Match Score: 85

Ais, Thailand’s leading digital service provider, is seeking a Service Design and Development Specialist to optimize and deploy service workflows for their Virtual Bank, focusing on customer support and call center processes. The ideal candidate will have 3-5 years of experience in service design and strong collaboration skills to ensure seamless service delivery and improvement.

Skills & Requirements

Must-have

  • Service design and deployment
  • Customer journey mapping
  • SOP development
  • Call center workflow design
  • Usability testing

Nice-to-have

  • Digital banking experience
  • Fintech background
  • Cross-functional collaboration
  • Continuous improvement mindset
  • Strong analytical skills

Key Requirements

  • Bachelor's degree in Liberal Arts, Humanities, Business Administration, or Marketing
  • 3-5 years of experience in service design or call center operations
  • Experience with digital banking or fintech is preferred

Work Rights

Not specified

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