Vehicle Tech Line Specialist

Harbinger Motors

Garden Grove, CA, United States
$70,000—$100,000 usd py
**
Customer fleet technical support
Technical support line
Web portal issue management
** Harbinger Motors is seeking a Vehicle Tech Line Specialist to provide technical support for their electric vehicle fleet. The role involves managing customer inquiries and resolving issues using a ticketing system while maintaining relationships with fleet operators and dealer shops. **

Job Summary

  • As a Tech Line Specialist, you will be an essential member of the Customer Deployments team, becoming the primary interface for Harbingers deployed fleet operators and dealer shops.
  • You will field requests for support and be a power user and influencer of our customer facing issue ticketing system, developing relationships with customers and seeing them through issues all the way to resolution.
  • Key benefits include comprehensive Health, Dental & Vision (100% employee covered), early-stage Stock Options, robust Retirement Savings (401k, HSA, FSA), and generous Paid Time Off.

Matching Summary

Match Score: 75

** Harbinger Motors is seeking a Vehicle Tech Line Specialist to provide technical support for their electric vehicle fleet. The role involves managing customer inquiries and resolving issues using a ticketing system while maintaining relationships with fleet operators and dealer shops. **

Salary

$70,000—$100,000 USD

Skills & Requirements

Must-have

  • Customer fleet technical support
  • Technical Support Line
  • Web portal issue management
  • Issue tracking system refinement
  • Service parts fulfillment

Nice-to-have

  • Creative curiosity
  • Collaborative work ethic
  • Hardworking enthusiasm
  • Thinking outside the box

Key Requirements

  • 3+ years customer service experience
  • Automotive repair experience
  • High school diploma or equivalent
  • Valid driver's license

Work Rights

Not specified

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