Principal Customer Success Manager-3

Gainsight

United States
Base: $155,000 - $165,000 usd annually; bonus/equi...
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10+ years customer success experience
Strategic account management expertise
C-level executive engagement skills
** Gainsight is seeking a Principal Customer Success Manager to drive customer growth and advocacy for its Strategic Accounts. The ideal candidate will have over 10 years of experience in customer success, particularly in managing strategic accounts, and will be responsible for building executive partnerships and delivering measurable ROI. **

Job Summary

  • This role focuses on driving long-term customer growth and advocacy within Gainsight's Strategic Accounts by building trusted executive partnerships.
  • The ideal candidate will quantify and deliver measurable ROI for clients while acting as a trusted advisor on advanced use cases and industry best practices.
  • Gainsight offers a comprehensive benefits package including fully covered medical premiums, flexible PTO, and a $10,000 lifetime fertility stipend.

Matching Summary

Match Score: 75

** Gainsight is seeking a Principal Customer Success Manager to drive customer growth and advocacy for its Strategic Accounts. The ideal candidate will have over 10 years of experience in customer success, particularly in managing strategic accounts, and will be responsible for building executive partnerships and delivering measurable ROI. **

Salary

Base: $155,000 - $165,000 USD annually; Bonus/Equity: Eligible for annual bonus and equity program; Benefits: Fully covered medical, flexible PTO, 401(k), dental/vision, $10k fertility stipend

Skills & Requirements

Must-have

  • 10+ years Customer Success experience
  • Strategic account management expertise
  • C-level executive engagement skills
  • Data-driven value storytelling
  • Enterprise product knowledge

Nice-to-have

  • Mentoring and coaching capabilities
  • Thought leadership in industry
  • Experience with AI-driven platforms
  • Cross-functional collaboration skills
  • Ability to navigate ambiguity

Key Requirements

  • Over 10 years of progressive Customer Success experience
  • Proven record managing strategic enterprise accounts
  • Demonstrated ability to engage C-level executives
  • Experience mentoring team members

Work Rights

Not specified

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