The role serves as the primary point of contact for assigned Wisely clients, managing inquiries related to card usage, eligibility, and load procedures
Job Summary
The role serves as the primary point of contact for assigned Wisely clients, managing inquiries related to card usage, eligibility, and load procedures.
Employees must be flexible to work US shifts and additional hours during busy open enrollment periods, including weekends, to meet client deliverables.
Success in this position is measured through client satisfaction surveys while ensuring compliance with industry-specific standards and service level agreements.
Matching Summary
The role serves as the primary point of contact for assigned Wisely clients, managing inquiries related to card usage, eligibility, and load procedures.