Member Experience Manager

Mody Care Ltd

Base: $60,800-$70,500; bonus/equity: bonus eligibl...
Fully remote
Bachelor's degree required
Six plus years of experience
Two plus years leadership experience
This role is responsible for managing complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction

Job Summary

  • This role is responsible for managing complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction.
  • The position requires identifying trends in complaint categories and developing action plans to reduce complaints effectively within 72 hours.
  • Modivcare offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) match, and paid parental leave.

Matching Summary

This role is responsible for managing complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction.

Salary

Base: $60,800-$70,500; Bonus/Equity: Bonus eligible based on individual and company performance; Benefits: Medical, Dental, Vision, 401(k) match, Paid Time Off

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • Six plus years of experience
  • Two plus years leadership experience
  • Operations experience preferred
  • Strong leadership skills
  • Customer service investigative skills

Nice-to-have

  • Experience with geographically dispersed teams
  • Ability to work independently
  • Project and program management capabilities
  • Self-motivated attitude
  • Excellent verbal communication skills

Key Requirements

  • Bachelor's Degree
  • 6+ years experience
  • 2+ years leadership
  • Operations experience preferred

Work Rights

Not specified

Tailored Resume

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