The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites
Job Summary
The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites.
Key responsibilities include planning and dispatching emergency, installation, and scheduled maintenance services using Salesforce Service Cloud and SAP.
At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry.
Matching Summary
The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites.
Skills & Requirements
Must-have
Salesforce Service Cloud
SAP
Emergency service planning
Scheduled maintenance planning
Fluent German and English
Nice-to-have
Customer orientation
Team collaboration
Problem-solving skills
Adapt to changing situations
Key Requirements
Bachelor’s degree or equivalent
Fluent in German and English
Experience in technical service planning
Hands-on experience with ERP systems (SAP, Salesforce)