The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency
Job Summary
The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency.
This role involves managing service desk operations, incident and problem management, service level agreements (SLAs), and continuous improvement initiatives.
MediCard is committed to creating a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.
Matching Summary
The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency.
Skills & Requirements
Must-have
ITIL best practices
Service Desk operations
Incident and Problem Management
Service Level Agreements (SLAs)
IT Service Management processes
Nice-to-have
Diversity and inclusion
Continuous improvement initiatives
User experience improvement
Culture of accountability and excellence
Key Requirements
Bachelor’s Degree on IT, Computer Science, or any related field
Minimum of 5 years of experience in IT service management
Proven experience managing IT service desks or support teams