Customer Success Manager - Public Sector

Canva

Sydney, Australia
Not specified; equity pyckages included; annual vi...
On-site
Strategic public sector partnerships
Senior stakeholder relationship building
Public sector procurement and governance
This role focuses on growing strategic public sector partnerships with government, higher education, and not-for-profit organizations

Job Summary

  • This role focuses on growing strategic public sector partnerships with government, higher education, and not-for-profit organizations.
  • You will drive customer adoption, retention, and growth by developing success plans and demonstrating Canva's impact through data.
  • The position offers equity packages, inclusive parental leave, and a flexible work environment across multiple Australian campuses.

Matching Summary

This role focuses on growing strategic public sector partnerships with government, higher education, and not-for-profit organizations.

Salary

Not specified; Equity packages included; Annual Vibe & Thrive allowance provided

Skills & Requirements

Must-have

  • Strategic public sector partnerships
  • Senior stakeholder relationship building
  • Public sector procurement and governance
  • Customer adoption and retention strategies
  • Data-driven value storytelling

Nice-to-have

  • Experience with higher education or non-profits
  • Cross-functional collaboration skills
  • Ability to navigate complex environments
  • Proactive communication style
  • Commercial mindset for forecasting

Key Requirements

  • Strong customer success or account management experience
  • Understanding of public sector procurement cycles
  • Experience with complex enterprise customers

Work Rights

Not specified

Tailored Resume

Cover Letter