Customer Development Manager

ING

Sydney, Australia
Customer data segmentation insights
Personalized customer journeys
Campaign strategy and execution
As part of ING's forward-thinking Growth Tribe, you'll join a team that thrives on curiosity, collaboration and innovation—working together to create simple, meaningful experiences that genuinely make a difference

Job Summary

  • As part of ING's forward-thinking Growth Tribe, you'll join a team that thrives on curiosity, collaboration and innovation—working together to create simple, meaningful experiences that genuinely make a difference.
  • In these roles, you’ll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace.
  • Discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity are among the benefits.

Matching Summary

As part of ING's forward-thinking Growth Tribe, you'll join a team that thrives on curiosity, collaboration and innovation—working together to create simple, meaningful experiences that genuinely make a difference.

Skills & Requirements

Must-have

  • customer data segmentation insights
  • personalized customer journeys
  • campaign strategy and execution
  • performance analysis and optimization
  • test-and-learn practices
  • data-driven decision making

Nice-to-have

  • curiosity collaboration innovation
  • builder's mindset bias for action
  • proactive self-starter project management
  • confidence navigating compliance guardrails
  • customer behavior experimentation

Key Requirements

  • Experience using customer data
  • Background in banking financial services
  • Understanding of ROI measurement
  • Experience with SQL highly regarded
  • Exposure to PEGA statistical experimentation behavioral science beneficial

Work Rights

Not specified

Tailored Resume

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