Customer Service Team Leader

Arriva

Luton, United Kingdom
Base: £27,400 py; bonus/equity: not specified; ben...
Experience leading customer service teams
Strong communication and interpersonal skills
Ability to manage multiple priorities
You will lead, coach, and empower a team of customer service advisors supporting millions of bus customers across the UK

Job Summary

  • You will lead, coach, and empower a team of customer service advisors supporting millions of bus customers across the UK.
  • The role involves monitoring KPIs, quality, and productivity while ensuring queries and complaints are resolved quickly with genuine care.
  • Benefits include a free bus pass, great career development opportunities, and a salary of £27,400 per annum plus overtime.

Matching Summary

You will lead, coach, and empower a team of customer service advisors supporting millions of bus customers across the UK.

Salary

Base: £27,400 per annum; Bonus/Equity: Not specified; Benefits: Free bus pass; opportunity for overtime

Skills & Requirements

Must-have

  • Experience leading customer service teams
  • Strong communication and interpersonal skills
  • Ability to manage multiple priorities

Nice-to-have

  • Passion for delivering brilliant customer experiences
  • Calm confident problem-solving abilities under pressure
  • Flexible organised approach to work

Key Requirements

  • Experience leading or coaching a team in customer service
  • Fast-paced environment experience required

Work Rights

Not specified

Tailored Resume

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