Implementation & Customer Success Leader

HUB24 Limited

Proven experience leading customer success teams
Experience with pooled and managed account models
Data-driven mindset for analyzing usage trends
The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes

Job Summary

  • The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes.
  • HUB24 empowers employees to bring ideas and creativity to work without being bogged down by bureaucracy.
  • The position requires balancing people leadership, operational oversight, and customer outcomes while partnering closely with Sales and Product teams.

Matching Summary

Match Score: 75

The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes.

Skills & Requirements

Must-have

  • Proven experience leading Customer Success teams
  • Experience with pooled and managed account models
  • Data-driven mindset for analyzing usage trends
  • Strong problem-solving and communication skills

Nice-to-have

  • Background in SaaS or financial services
  • Ability to explain product features clearly
  • Culture of innovation and creativity
  • Experience driving scalable service delivery

Key Requirements

  • Proven experience leading Customer Success or Client Services teams
  • Experience operating across pooled/shared service and managed account models
  • Background in SaaS, financial services, or technology-enabled environments preferred

Work Rights

Not specified

Tailored Resume

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