Real Time Analyst

Avis Budget Group

Barcelona, Spain
Not specified; not specified; benefits include hea...
Hybrid
Minimum 1 year wfm experience
Strong excel data skills
Familiarity with nice iex or verint
The role involves monitoring real-time performance metrics like SL, ASA, and AHT in 15-minute intervals to protect service levels

Job Summary

  • The role involves monitoring real-time performance metrics like SL, ASA, and AHT in 15-minute intervals to protect service levels.
  • Candidates will coordinate with Team Leaders and outsourced partners to manage intraday shrinkage and provide actionable operational feedback.
  • The position offers a hybrid working model, wellness activities, and free car rental benefits after one year of employment.

Matching Summary

The role involves monitoring real-time performance metrics like SL, ASA, and AHT in 15-minute intervals to protect service levels.

Salary

Not specified; Not specified; Benefits include health insurance, ticket restaurant, and free car rental

Skills & Requirements

Must-have

  • Minimum 1 year WFM experience
  • Strong Excel data skills
  • Familiarity with NICE IEX or Verint
  • B2 English language proficiency
  • Live operational decision-making

Nice-to-have

  • Fast decision-making mindset
  • Ability to influence without authority
  • Multicultural environment experience
  • Hybrid working model preference

Key Requirements

  • 1 year minimum experience in WFM or Real Time
  • B2 level English proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter