The Senior ServiceNow Business Analyst plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization
Job Summary
The Senior ServiceNow Business Analyst plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization.
This role partners with business stakeholders and technical teams to gather requirements, streamline workflows, and ensure the successful delivery of scalable, high‑quality ServiceNow functionalities that support enterprise service management.
Train end users, create documentation, and ensure smooth adoption of new features.
Matching Summary
The Senior ServiceNow Business Analyst plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization.
Skills & Requirements
Must-have
ServiceNow functionalities
gather business requirements
functional specifications
process optimization
Agile/Scrum methodologies
Nice-to-have
platform governance
data standards
configuration management
impact analysis
continuous improvement
Key Requirements
Bachelor’s degree in IT, CS, Business Admin, or related