Sr Services Manager - Customer Service Management

GE VERNOVA

Fully remote
Services and maintenance activities
Customer site/property services
Preventive and remedial maintenance
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

Job Summary

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
  • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.

Matching Summary

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.

Skills & Requirements

Must-have

  • Services and maintenance activities
  • Customer site/property services
  • Preventive and remedial maintenance
  • Field services engineering
  • Customer relationship management
  • Technical and business support

Nice-to-have

  • Industry trend awareness
  • Problem-solving and recommendation skills
  • Influence policy formulation
  • Guide others' viewpoints

Key Requirements

  • Significant experience in Services & Customer Service Management
  • Bachelor's degree or equivalent experience
  • Legal authorization to work in Canada

Work Rights

Legal authorization to work in Canada

Tailored Resume

Cover Letter