Shoppers Drug Mart is seeking a Senior Manager, Central Program Operations in Mississauga, Ontario, to oversee the Patient Contact Specialist team, ensuring effective management of patient care and reimbursement processes. The ideal candidate will have significant experience in the pharmaceutical industry and a strong background in team management, KPIs, and service levels
Job Summary
The Senior Manager will lead a team of Patient Contact Specialists to ensure effective daily management of patient cases and medication reimbursement.
This role requires managing relationships with manufacturing partners, clinics, and MD offices while overseeing complex reimbursement escalations to facilitate successful outcomes.
Candidates must have extensive experience in the pharmaceutical industry and a proven track record of managing large teams within a fast-paced retail environment.
Matching Summary
Match Score: 85
Shoppers Drug Mart is seeking a Senior Manager, Central Program Operations in Mississauga, Ontario, to oversee the Patient Contact Specialist team, ensuring effective management of patient care and reimbursement processes. The ideal candidate will have significant experience in the pharmaceutical industry and a strong background in team management, KPIs, and service levels.
Salary
Base: $100,000.00 - $132,000.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning
Skills & Requirements
Must-have
5-7 years pharmaceutical industry experience
7-10 years supervisory management role
Manage team of 16+ employees
KPI and Service Level Agreement management
Reimbursement navigation and appeals
P&L cost allocation understanding
Nice-to-have
Strong problem-solving through analysis
Ability to work with short lead times
Experience with cross-functional teams
Commitment to ethical conduct and confidentiality
Innovative structured appeals for payers
Key Requirements
5-7 years related work experience in Pharmaceutical industry