SAMSUNG SDS ASIA PACIFIC PTE. LTD. is seeking a Product Operations and Support Manager in Singapore to provide technical support and coordinate product rollouts in the financial and insurance sectors. The ideal candidate will have 2-3 years of experience, preferably in mobile payments or services, and strong communication skills
Job Summary
The role involves handling service requests and providing technical troubleshooting support specifically for partners in the financial and insurance sectors.
Candidates will coordinate with product managers, marketing teams, and HQ to ensure successful rollouts of new products, APKs, and Value Added Services.
The position requires analyzing device logs to identify issues, prepare resolutions, and escalate complex problems to regional or HQ counterparts when necessary.
Matching Summary
Match Score: 75
SAMSUNG SDS ASIA PACIFIC PTE. LTD. is seeking a Product Operations and Support Manager in Singapore to provide technical support and coordinate product rollouts in the financial and insurance sectors. The ideal candidate will have 2-3 years of experience, preferably in mobile payments or services, and strong communication skills.
Skills & Requirements
Must-have
Handle service requests for partners
Technical troubleshooting with financial partners
Analyze device logs for issues
Coordinate product rollouts with HQ
Proficient in Microsoft Office Excel PowerPoint
Nice-to-have
Understanding of mobile payment services
Experience in fast-paced environment
Excellent oral and written communication skills
Ability to multi-task effectively
Motivated self-starter team player
Key Requirements
Diploma or Degree in Information Technology preferred