The role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex multi-platform environment
Job Summary
The role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex multi-platform environment.
Engineers will play a key role in maintaining existing telephony systems while supporting the migration to a modern NICE CXone Omni-Channel Contact Center platform.
Alight offers a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
Matching Summary
The role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex multi-platform environment.
Skills & Requirements
Must-have
NICE CXone contact center support
IVR script development and design
Microsoft Dynamics CRM integration
Web services SOAP XML API proficiency
Call flow routing strategy implementation
Nice-to-have
NICE IEX Workforce Management experience
New solution deployment background
Strong time management skills
Self-starter with independent task management
Key Requirements
2+ years supporting Contact Center environments
1+ years managing NICE CXone technologies
Bachelor's degree in Computer Science or related field