Guest Relations Coordinator

Raffles London at The OWO

London, United Kingdom
Not specified; benefits: 28-35 days holiday; staff...
On-site
Exceptional written and spoken communication skills
Strong time management and multi-tasking abilities
Ability to work in a 24-hour operational schedule
The role involves managing every aspect of the guest journey from reservation to departure to create unique memories

Job Summary

  • The role involves managing every aspect of the guest journey from reservation to departure to create unique memories.
  • Candidates will act as a hotel ambassador, compiling VIP reports, managing profiles, and liaising with travel agents to ensure preferences are met.
  • The position offers comprehensive benefits including up to 35 days of holiday, enhanced sick pay, and discounted rates at Accor worldwide properties.

Matching Summary

The role involves managing every aspect of the guest journey from reservation to departure to create unique memories.

Salary

Not specified; Benefits: 28-35 days holiday; Staff meals; Free dry cleaning; Pension contribution; Enhanced parental leave

Skills & Requirements

Must-have

  • Exceptional written and spoken communication skills
  • Strong time management and multi-tasking abilities
  • Ability to work in a 24-hour operational schedule
  • Proven track record of high-level service under pressure
  • Experience with guest profile management and VIP protocols

Nice-to-have

  • Understanding of the luxury sector and UHNW customers
  • Passion for hospitality and creative problem solving
  • Previous experience with LQA or Forbes 5-star standards
  • Enthusiasm for promoting hotel history and vibrant culture
  • Willingness to assist with kids' and pets' programs

Key Requirements

  • Prior experience in a luxury hotel environment preferred
  • Ability to maintain immaculate professional appearance
  • Knowledge of health and safety procedures required

Work Rights

Not specified

Tailored Resume

Cover Letter