Collections Support Specialist

Citi Handlowy

Not specified
2-4 years collections operation experience
Hands-on fraud and chargeback knowledge
Proficiency in microsoft office and access
Citi Handlowy is seeking a Collections Support Specialist for an entry-level operations support role, focusing on maintaining records, account management, and customer service. Ideal candidates will have 2-4 years of relevant experience in collections, strong communication skills, and proficiency in Microsoft Office

Job Summary

  • The role serves as a liaison between operations staff, relationship managers, custodians, and clients to provide day-to-day operations support.
  • Candidates must resolve complex customer inquiries and escalated issues while adhering to strict laws and regulations governing telesales.
  • The position requires assessing risk appropriately and driving compliance with applicable laws to safeguard the firm's reputation and assets.

Matching Summary

Match Score: 75

Citi Handlowy is seeking a Collections Support Specialist for an entry-level operations support role, focusing on maintaining records, account management, and customer service. Ideal candidates will have 2-4 years of relevant experience in collections, strong communication skills, and proficiency in Microsoft Office.

Skills & Requirements

Must-have

  • 2-4 years collections operation experience
  • Hands-on fraud and chargeback knowledge
  • Proficiency in Microsoft Office and Access
  • Willingness to work US night shifts
  • Knowledge of bank transactional platforms

Nice-to-have

  • Lean and process improvement project experience
  • Strong written and verbal communication skills
  • Ability to remain unbiased in diverse environment
  • Experience facilitating staff training
  • Value-added product sales capability

Key Requirements

  • Bachelor's degree required
  • 2-4 years relevant collections experience
  • US shift/night shift availability
  • Extensive knowledge of security operations

Work Rights

Not specified

Tailored Resume

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