Not specified (assumed to be hybrid or flexible based on customer service roles)
Build and lead a new team
Drive strong kpi performance
End-to-end customer experience ownership
VELUX is seeking a Senior Customer Services Manager for a new Consumer Services team in Great Britain and Ireland, aimed at enhancing customer experience and driving commercial performance. The ideal candidate will have strong leadership skills, operational experience, and a data-driven mindset to optimize service delivery
Job Summary
You will lead a newly created Consumer Services team that unifies installation & design functions with a new CIC team dedicated to supporting homeowners and blinds retailers.
Your main purpose is to deliver effortless service for homeowners in the planning and inspiration phases of their projects, offering them the right guidance, the best services, and a seamless experience.
This is a strategic leadership role requiring a detailed, commercial, people-focused leader who can deliver business results and deliver our Regenerate strategy.
Matching Summary
Match Score: 85
VELUX is seeking a Senior Customer Services Manager for a new Consumer Services team in Great Britain and Ireland, aimed at enhancing customer experience and driving commercial performance. The ideal candidate will have strong leadership skills, operational experience, and a data-driven mindset to optimize service delivery.
Skills & Requirements
Must-have
Build and lead a new team
Drive strong KPI performance
End-to-end customer experience ownership
Strategic leadership experience
Operational experience optimizing service operations
Data-driven decision making
Nice-to-have
People-centred culture
Commercial acumen
Continuous improvement mindset
Stakeholder engagement
Motivating teams
Key Requirements
Several years of experience in consumer service or contact centre