Documentation platforms and content management systems
Product usage data analysis
This role offers the chance to shape how customers understand and use products by sitting at the intersection of product, analytics, and customer experience
Job Summary
This role offers the chance to shape how customers understand and use products by sitting at the intersection of product, analytics, and customer experience.
You will build engaging documentation, develop deep product expertise, and turn product usage data into actionable intelligence to drive better adoption.
Fortive Corporation is a global industrial technology innovator with a dynamic, inclusive culture and a commitment to growth and continuous improvement.
Matching Summary
This role offers the chance to shape how customers understand and use products by sitting at the intersection of product, analytics, and customer experience.
Skills & Requirements
Must-have
technical documentation for software applications
documentation platforms and content management systems
product usage data analysis
in-product engagement design
customer feedback survey administration
collaboration with product and engineering teams
Nice-to-have
experience with product analytics platforms
curiosity about AI-enhanced documentation workflows
builder's mindset for system design
strong organizational skills
exceptional writing skills
Key Requirements
Bachelor's degree or equivalent experience
5+ years technical documentation experience
experience with Confluence or similar CMS
ability to explain complex workflows to diverse audiences