Global Software Support Engineer Ii - (e2)

Applied Materials

Hillsboro, OR, US
Base: $86,500.00 - $119,000.00; bonus/equity: elig...
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Manage customer expectations for software releases
Troubleshoot complex software problems independently
Collaborate with engineering teams on product quality
** Applied Materials is seeking a Global Software Support Engineer II to manage customer issues with software releases, troubleshoot complex software problems, and collaborate with engineering teams to enhance product quality. The role is based in Hillsboro, OR, and emphasizes a supportive work culture focused on innovation and professional growth. **

Job Summary

  • The role involves managing customer expectations and investigating high-value software problems within the semiconductor industry.
  • Candidates will troubleshoot complex software issues while collaborating with engineering teams to improve overall product quality.
  • The position includes developing software training programs for field technicians and delivering training to junior engineers.

Matching Summary

Match Score: 75

** Applied Materials is seeking a Global Software Support Engineer II to manage customer issues with software releases, troubleshoot complex software problems, and collaborate with engineering teams to enhance product quality. The role is based in Hillsboro, OR, and emphasizes a supportive work culture focused on innovation and professional growth. **

Salary

Base: $86,500.00 - $119,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs

Skills & Requirements

Must-have

  • Manage customer expectations for software releases
  • Troubleshoot complex software problems independently
  • Collaborate with engineering teams on product quality
  • Track software performance at external customer sites
  • Develop training programs for field and lab technicians

Nice-to-have

  • Ability to push boundaries of materials science
  • Experience in a supportive global work culture
  • Strong interpersonal skills for consensus building
  • Proactive feedback loop to test teams
  • Early engagement with product development teams

Key Requirements

  • Conceptual and practical expertise in own discipline
  • Knowledge of best practices and market differentiation
  • Ability to solve complex problems using multiple information sources

Work Rights

Not specified

Tailored Resume

Cover Letter