Dms Admin

Lithia Ford Idaho Falls

Medford, OR, USA
$19.25-$28.85ph
Fully remote
Process activations and cancellations
Reconcile store bank statements
Process inter-company billing
The Contact Center Administrator is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service

Job Summary

  • The Contact Center Administrator is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service.
  • This individual will work closely with all field stores and Support Services team members.
  • We Offer Best-in-Class Industry Benefits: Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

The Contact Center Administrator is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service.

Salary

$19.25-$28.85/hr

Skills & Requirements

Must-have

  • Process activations and cancellations
  • Reconcile store bank statements
  • Process inter-company billing
  • Research customer inquiries
  • Proficient in Excel

Nice-to-have

  • Strong accuracy in data entry
  • Effective communication and active listening
  • Strong time management and organizational skills
  • Team player with excellent customer service focus

Key Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Basic knowledge of accounting principles
  • ADP and Fabsoft a plus

Work Rights

Not specified

Tailored Resume

Cover Letter