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ServiceMac, a new sub-servicing entity within the mortgage servicing industry, seeks a Collections Supervisor to lead its Collections team. The role involves overseeing daily operations, ensuring compliance, and fostering a high-performing environment while contributing to the company's commitment to diversity and inclusion.
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Job Summary
The Collections Supervisor leads the daily operations of the Collections team, providing strategic direction, oversight, and leadership to ensure effective performance, compliance, and customer-focused outcomes.
This role is responsible for supervising Collections specialists, managing escalated or high-risk collection situations, and driving results aligned with organizational goals.
First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Matching Summary
Match Score: 75
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ServiceMac, a new sub-servicing entity within the mortgage servicing industry, seeks a Collections Supervisor to lead its Collections team. The role involves overseeing daily operations, ensuring compliance, and fostering a high-performing environment while contributing to the company's commitment to diversity and inclusion.
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Salary
$58,400.00 - $77,900.00 Annually
Skills & Requirements
Must-have
Collections procedures and best practices
Fair Debt Collection laws
U.S. Bankruptcy Code knowledge
Leadership and coaching skills
Problem-solving abilities
Nice-to-have
Continuous innovation
Customer-focused outcomes
High-performing environment
Inclusive, people-first culture
Key Requirements
Bachelor's degree or equivalent experience
3-5 years mortgage servicing and collections experience
2+ years lead or supervisory experience
Knowledge of state and federal Fair Debt Collection laws