Manager, Customer Experience Trainee: St John's/mount Pearl/conception Bay South (future Opportunities)

TD Ameritrade

St. John's, Newfoundland and Labrador, Canada
Base: $57,100 - $80,600 cad; bonus/equity: variabl...
Not specified
Undergraduate degree or 3 years relevant work experience
Sound knowledge of banking processes and operational functions
Proficiency in ms office software tools
TD Ameritrade is seeking a Manager, Customer Experience Trainee in St. John's, Newfoundland and Labrador, focused on enhancing customer service and team leadership in a banking environment. The role emphasizes mentoring a team to deliver exceptional customer experiences while adhering to operational guidelines

Job Summary

  • This role involves mentoring a team to achieve operational excellence and creating meaningful customer experiences.
  • The position requires maintaining employee scheduling, ensuring compliance with policies, and resolving complex customer issues.
  • TD offers a competitive total rewards package including base salary, variable compensation, health benefits, and career development programs.

Matching Summary

Match Score: 85

TD Ameritrade is seeking a Manager, Customer Experience Trainee in St. John's, Newfoundland and Labrador, focused on enhancing customer service and team leadership in a banking environment. The role emphasizes mentoring a team to deliver exceptional customer experiences while adhering to operational guidelines.

Salary

Base: $57,100 - $80,600 CAD; Bonus/Equity: Variable compensation included; Benefits: Health, well-being, savings, retirement, paid time off

Skills & Requirements

Must-have

  • Undergraduate degree or 3 years relevant work experience
  • Sound knowledge of banking processes and operational functions
  • Proficiency in MS Office software tools
  • Strong organizational and time management skills
  • Ability to mentor teams and resolve customer complaints

Nice-to-have

  • Dynamic leadership in fast-paced environments
  • Tactful and diplomatic communication style
  • Experience with emerging industry trends
  • Go-getter attitude with strong planning skills

Key Requirements

  • Undergraduate degree required
  • Over 3 years of relevant work experience
  • Mobility within the assigned district required

Work Rights

Not specified

Tailored Resume

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