Base: $16-$18 usd ph; bonus/equity: not specified;...
On-site
Exceptional customer service delivery
Front desk staff training and development
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
Salary
Base: $16-$18 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Front desk staff training and development
Billing issue resolution expertise
Member retention strategy execution
Facility cleanliness and safety standards
Nice-to-have
Proven fitness industry experience
Empathy and solution-oriented mindset
Social media reputation management
Fast-paced environment adaptability
Team collaboration and motivation skills
Key Requirements
CPR certification within 30 days of employment
EōS Ethos and Customer Service Training completion