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Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The ideal candidate should have extensive experience in technical support for enterprise cloud applications and possess strong analytical and communication skills.
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Job Summary
The role involves partnering with Product Development and Support Analyst teams to deliver creative workarounds and long-term solutions for a global customer base.
Candidates must have a background in SaaS support with a foundational understanding of programming and experience supporting enterprise-grade web applications.
This position offers the opportunity to work within a culture rooted in integrity, empathy, and shared enthusiasm while tackling big challenges with bold ideas.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The ideal candidate should have extensive experience in technical support for enterprise cloud applications and possess strong analytical and communication skills.
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Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux SQL DBMS and programming knowledge
Troubleshooting web services APIs and logs
Managing highly escalated customer cases
Nice-to-have
Experience with finance or financial planning software
JavaScript knowledge and integration support
Proactive empathetic team player attitude
Strong written and verbal communication skills
Collaboration with development and QA teams
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud software
Experience managing highly escalated cases across multiple accounts
Working knowledge of Linux, SQL, DBMS, and Java/.NET/C#
Work Rights
Local candidates or those willing to relocate required