Customer Success Manager - Apac

Epic

Kuala Lumpur, Malaysia
Customer success management
Customer relationship building
Cross-functional collaboration
The Global Customer Success team ensures significant value throughout the Workday journey by improving product adoption and securing renewals

Job Summary

  • The Global Customer Success team ensures significant value throughout the Workday journey by improving product adoption and securing renewals.
  • The Customer Success Manager will deliver foundational engagements at defined points in the customer lifecycle and respond to customer requests.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for long-term employee growth.

Matching Summary

The Global Customer Success team ensures significant value throughout the Workday journey by improving product adoption and securing renewals.

Skills & Requirements

Must-have

  • Customer Success Management
  • Customer relationship building
  • Cross-functional collaboration
  • SaaS product adoption
  • Issue resolution and escalation
  • Commercial process experience

Nice-to-have

  • Fluency in Mandarin
  • Empathy and integrity culture
  • Fast-paced environment adaptability
  • Strategic IT roadmap guidance
  • Strong problem solving skills

Key Requirements

  • 3+ years customer-facing experience
  • 2+ years executive relationship building
  • Experience in SaaS enterprise software
  • Experience with commercial processes and tools

Work Rights

Not specified

Tailored Resume

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