Customer Solutions Advocate (collections)

Fifth Third Bank

Grand Rapids, MI, United States
Mid-stage, late stage and high-risk delinquent accounts
Multiple consumer products
Risk mitigation
Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments

Job Summary

  • Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments.
  • Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency.
  • Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

Matching Summary

Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments.

Skills & Requirements

Must-have

  • Mid-Stage, Late Stage and High-Risk delinquent accounts
  • Multiple consumer products
  • Risk mitigation
  • Customer experience
  • Conflict management skills
  • Call Center environment

Nice-to-have

  • Mentoring and training peers
  • Subject matter expert
  • Engaged and inclusive culture

Key Requirements

  • High school diploma or equivalent
  • Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
  • Proficient oral, written, and intrapersonal communication skills
  • Exemplary comprehension, listening and negotiation skills
  • Excellent customer service skills
  • Attention to detail
  • Excellent conflict management skills
  • Basic mathematical and analytical skills
  • Proficient with computer systems and keyboarding / data entry skills
  • Strong experience with Microsoft office products

Work Rights

Not specified

Tailored Resume

Cover Letter