Vercel provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web
Job Summary
Vercel provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
This role involves resolving customer concerns, creating and improving internal tooling, and engineering solutions to maximize customer platform utilization.
The company is seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.
Matching Summary
Vercel provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
Skills & Requirements
Must-have
technical customer support experience
troubleshoot complex technical cases
engineer solutions for root causes
develop and improve internal tools
specialize in product domain
strong written and verbal communication
Nice-to-have
lead by example and mentor
passion for customer experience
frontend development experience
technical writing for docs
automate workflows with agentic services
Key Requirements
hands-on experience using Vercel and v0
modern development and architecture experience in AI or web